Terms of service

Last updated August 23, 2026

Last updated: 23 August 2026

These Terms and Conditions govern access to and use of the PongSwap.com website, the PongSwap mobile applications and the other digital services made available under the PongSwap brand.

By accessing or using PongSwap, the User declares that he or she has read, understood and accepted these Terms and Conditions.

Contents

1. Identification of the operator
2. Definitions
3. Purpose and nature of PongSwap
4. PongSwap's role in Transactions
5. Registration and Account
6. Private and professional Users
7. Publication of Listings
8. Characteristics and condition of Items
9. Photographs and other Listing content
10. Sale, trade and search for Items
11. Prohibited or restricted Items
12. Counterfeit products and third-party intellectual property
13. Price of the Items
14. Contact and negotiation between Users
15. Payments between Users
16. Shipping, delivery and collection in person
17. Reviews and reputation
18. Favourites, saved searches and notifications
19. Prohibited content and conduct
20. Reporting content and Users
21. Content moderation
22. Suspension, restriction and closure of Accounts
23. Fraud and security
24. Free services
25. Paid services and promotion of Listings
26. Payments for Services provided by PongSwap
27. PongSwap's intellectual property
28. Licence over content published by Users
29. Availability and modification of the Service
30. Users' responsibility
31. PongSwap's liability and limitations
32. Protection of personal data and cookies
33. Complaints
34. Alternative resolution of consumer disputes
35. Right of withdrawal in relation to Paid Services
36. Amendments to the Terms and Conditions
37. Partial invalidity
38. Applicable law and competent courts
39. Contact

1. Identification of the operator

1.1. PongSwap is a service made available and operated by:

KOI SYSTEMS, Unipessoal Lda. NIF: 515 385 425 Registered office: Rua Bernardo Santareno, n.º 316, R/C, 2870-024 Montijo, Portugal

hereinafter referred to as "KOI Systems", "PongSwap", "we" or "Platform", as the context requires.

1.2. The Service is available through the pongswap.com domain and may also be made available through mobile applications, subdomains or other digital means operated by KOI Systems.

2. Definitions

2.1. Platform or PongSwap — The PongSwap.com website, mobile applications and remaining digital services made available by KOI Systems under the PongSwap brand. 2.2. Visitor — Any natural or legal person who accesses the Platform without having signed in to an Account. 2.3. User — Any natural or legal person who uses the Platform through an Account. 2.4. Account — The set of data, functionalities, preferences and history associated with a given User. 2.5. Advertiser — The User who publishes a Listing on PongSwap. 2.6. Seller — The User who makes an Item available for sale through PongSwap. 2.7. Buyer — The User who expresses an interest in acquiring an Item advertised through PongSwap. 2.8. Trade — The operation whereby two Users agree to exchange one or more Items between themselves, with or without monetary compensation agreed directly between them. 2.9. Listing — The content published by a User for the purpose of selling, trading or searching for an Item. 2.10. Item — Any equipment, material, clothing or accessory related to the practice of table tennis and whose publication is permitted by PongSwap. 2.11. Transaction — Any purchase, sale or trade agreement entered into directly between Users in relation to an Item advertised through the Platform. 2.12. Service — The set of functionalities made available through PongSwap. 2.13. Paid Service — Any optional functionality provided directly by KOI Systems against payment, in particular the promotion or featuring of Listings, should it be made available. 2.14. Consumer — The natural person who uses services provided by KOI Systems for purposes outside his or her trade, business, craft or profession, within the meaning of the applicable legislation. 2.15. Professional User — A natural or legal person who uses PongSwap in the course of his, her or its trade, business, craft or profession.

3. Purpose and nature of PongSwap

3.1. PongSwap is a digital platform specialising in table tennis equipment.

3.2. The Platform allows, in particular: a) browsing Listings; b) searching for equipment; c) publishing and managing Listings; d) making Items available for sale or trade; e) searching for Items; f) contacting other Users; g) saving Listings; h) saving searches and receiving notifications; i) reviewing other Users, where that functionality is available; j) using other functionalities related to the table tennis equipment market.

3.3. The main purpose of PongSwap is to make available a technological infrastructure that facilitates contact between people interested in buying, selling or trading table tennis equipment.

4. PongSwap's role in Transactions

4.1. KOI Systems is not a party to the Transactions carried out between Users through, or following, the use of PongSwap.

4.2. KOI Systems does not buy, sell or trade the Items advertised by Users.

4.3. Save where a given future functionality expressly indicates otherwise, KOI Systems: a) does not receive the price of the Items; b) does not process payments relating to the Items; c) does not hold funds or balances on behalf of Users; d) does not receive money intended for the Seller; e) does not determine the price of the Items; f) does not negotiate on behalf of the parties; g) does not conclude contracts on behalf of Buyers or Sellers; h) does not provide delivery or transport services; i) does not determine shipping conditions; j) does not guarantee that a Transaction will be completed; k) does not guarantee that the Buyer will make payment; l) does not guarantee that the Seller will ship or deliver the Item.

4.4. Any purchase, sale or trade contract is entered into directly between the respective Users.

4.5. The use of the PongSwap communication tools does not turn KOI Systems into a seller, buyer, representative, agent, proxy, carrier or contractual party to the Transaction.

5. Registration and Account

5.1. Certain functionalities may be used without Registration. 5.2. In order to publish Listings, send messages, save favourites or use other functionalities, the creation of an Account may be required. 5.3. The User must provide truthful, accurate and up-to-date information. 5.4. PongSwap may require verification of the email address, telephone number or other elements necessary for the security of the Account. 5.5. Authentication systems through external providers, including Apple or Google, may be made available. 5.6. The User is responsible for the confidentiality of the credentials of his or her Account. 5.7. The User must not allow third parties to use his or her Account. 5.8. Where unauthorised access is suspected, the User must change his or her credentials and inform PongSwap immediately.

5.9. It is not permitted to: a) create an Account using a false identity; b) impersonate another person; c) use third-party data without authorisation; d) create Accounts for the purpose of circumventing a suspension or restriction; e) create an abnormal number of Accounts in order to manipulate the Service.

5.10. PongSwap may limit the number of Accounts associated with the same person, email address, telephone number or other identification elements.

6. Private and professional Users

6.1. PongSwap may be used by private individuals and, where permitted, by Professional Users. 6.2. A User who trades Items in the course of his, her or its professional activity must identify himself, herself or itself as a professional whenever legally required.

6.3. Professional Users are responsible for compliance with the legal obligations applicable to their activity, including, where applicable: commercial identification; pre-contractual information; invoicing; guarantees; consumer rights; the right of withdrawal; tax obligations.

6.4. PongSwap may request additional information from a User where there are reasonable indications that the User is acting in a professional capacity. 6.5. The use of PongSwap does not allow a Professional Seller to set aside rights legally granted to consumers.

7. Publication of Listings

7.1. The publication and content of each Listing are the responsibility of the respective Advertiser. 7.2. Each Listing must present the Item in a truthful, clear, intelligible and non-misleading manner. 7.3. The Advertiser must select the appropriate category.

7.4. A Listing must, where applicable, indicate: make; model; category; condition; price; location; colour; thickness; weight; handle type; dimensions; age or approximate time in use; known defects or damage; conditions relevant to the sale or trade.

7.5. PongSwap may define different mandatory fields depending on the type of equipment. 7.6. PongSwap may correct purely technical or categorisation elements of a Listing, without altering the substance of the offer. 7.7. Whenever necessary, the Advertiser may be asked to complete or correct particular information.

8. Characteristics and condition of Items

8.1. The Advertiser is responsible for the description of the condition of the Item. 8.2. In the case of used equipment, materially relevant defects, damage or wear must be indicated.

8.3. In the case of table tennis rubbers, information such as the following may be requested: thickness; colour; dimensions after cutting; approximate time in use; approximate number of gluings; condition of the topsheet; condition of the sponge; use of booster or other treatments, where known.

8.4. In the case of blades, information such as the following may be requested: handle type; weight; damage to the faces; damage to the edges; repairs; any alteration to the handle; original box, where applicable.

8.5. Any condition classification made available by PongSwap constitutes merely a description tool. 8.6. That classification does not represent an inspection, certification or guarantee by KOI Systems in relation to the actual condition of the Item.

9. Photographs and other Listing content

9.1. Photographs must represent the Item actually advertised. 9.2. In the case of used equipment, actual photographs of the Item itself should preferably be used. 9.3. Promotional or catalogue photographs must not be used exclusively where they may mislead the Buyer as to the condition of the Item. 9.4. The User warrants that he or she holds the rights necessary to use the photographs, texts, videos and remaining content published.

9.5. The publication of content of the following kinds is not permitted: a) unlawful; b) misleading; c) infringing third-party rights; d) containing malware; e) manifestly unrelated to the Item.

9.6. PongSwap may: compress images; resize them; change formats; generate thumbnails; apply a watermark; carry out other technical operations necessary for the provision of the Service.

10. Sale, trade and search for Items

10.1. The Advertiser may indicate that a given Item is available for: Sale; Trade; Sale or Trade. 10.2. Should PongSwap make available a Wanted Items or "Wanted" functionality, the User may also publish the equipment that he or she wishes to acquire or receive in a trade. 10.3. Where a trade involves monetary compensation, the amount thereof shall be agreed directly between the Users. 10.4. Once the sale or trade has been completed, the Advertiser must mark the Item as sold/traded or close the respective Listing.

11. Prohibited or restricted Items

Items may not be advertised through PongSwap where they: a) are prohibited from sale or possession by the applicable legislation; b) derive from robbery, theft or other unlawful activity; c) are counterfeit; d) belong to third parties without authorisation; e) are subject to third-party rights preventing their sale; f) do not exist; g) cannot actually be made available by the Advertiser; h) are such that their sale would infringe intellectual property rights; i) are fraudulent; j) present a serious safety risk; k) do not fall within the categories permitted by PongSwap; l) are used as a mechanism to promote unlawful activities.

PongSwap may maintain supplementary rules on categories and Items whose publication is prohibited or restricted.

12. Counterfeit products and third-party intellectual property

12.1. The sale or trade of counterfeit products is expressly prohibited. 12.2. The Advertiser is responsible for the authenticity of the Items that he or she publishes. 12.3. Where there are justified reasons, PongSwap may request: additional photographs; serial numbers; proof of purchase; photographs of the packaging; other relevant elements. 12.4. PongSwap may suspend a Listing as a precaution while a verification is carried out. 12.5. PongSwap may permanently remove a Listing where there are reasonable grounds to consider that the Item infringes intellectual property rights or applicable legislation. 12.6. The existence of a Listing on PongSwap does not constitute certification or a guarantee of authenticity by KOI Systems.

13. Price of the Items

13.1. The price is set exclusively by the Advertiser. 13.2. Where applicable, the Advertiser may indicate that the price is negotiable. 13.3. PongSwap may present statistical or indicative information relating to the prices of similar Items. 13.4. Any estimate, average, range or price recommendation presented by PongSwap is purely informational. 13.5. PongSwap does not determine the market value of an Item, nor does it guarantee that the Item will be sold at the price indicated.

14. Contact and negotiation between Users

14.1. PongSwap may make available internal messaging systems. 14.2. The communication tools are intended principally to facilitate contact relating to the Listings. 14.3. Buyer and Seller are free to negotiate directly: price; trade; payment; shipping; delivery; the remaining conditions of the Transaction. 14.4. The use of communications for the following is prohibited: spam; fraud; phishing; harassment; threats; unsolicited advertising; malware; unlawful content. 14.5. For reasons of security, fraud prevention, the handling of reports or compliance with legal obligations, certain communications may be processed in accordance with the Privacy Policy.

15. Payments between Users

15.1. PongSwap neither receives nor processes payments relating to the purchase or trade of the Items advertised. 15.2. Buyer and Seller agree the means of payment directly. 15.3. Payment is made outside PongSwap through the means chosen by the Users themselves. 15.4. PongSwap does not: guarantee payments; hold amounts on deposit; provide escrow services; make available a financial wallet; receive money on behalf of the Seller. 15.5. Each User must assess the risks associated with the payment method chosen. 15.6. Messages or payment requests that appear to use the identity of PongSwap must be verified carefully. 15.7. PongSwap must never be regarded as the recipient of a payment relating to the price of an Item, unless the Platform should in the future expressly make available a different service and subject to new specific terms.

16. Shipping, delivery and collection in person

16.1. KOI Systems does not transport or deliver Items. 16.2. Buyer and Seller are responsible for agreeing: the method of shipping; the carrier; packaging; insurance; costs; timescales; delivery address; delivery in person, where applicable. 16.3. The Seller is responsible for adequately packaging the Item that he or she decides to ship. 16.4. Should PongSwap present links to, or integrations with, transport companies, this does not mean, save where expressly indicated otherwise, that KOI Systems is a party to the transport contract. 16.5. Any transport services contracted directly by the User shall be subject to the terms of the respective carrier.

17. Reviews and reputation

17.1. PongSwap may make available a review system. 17.2. Reviews must result from real experiences and be presented in good faith.

17.3. It is prohibited to: a) create false reviews; b) review non-existent Transactions; c) use Accounts controlled by the same person to generate reviews; d) buy or sell reviews; e) threaten another User with a review; f) unduly make a Transaction conditional upon the giving of a particular review.

17.4. PongSwap may remove reviews that infringe these Terms. 17.5. Reviews correspond to the opinion of their respective authors and do not represent a guarantee given by KOI Systems.

18. Favourites, saved searches and notifications

18.1. PongSwap may allow the User to: save Listings; follow particular Items; save searches; receive alerts about new Listings; receive notifications about relevant changes. 18.2. The existence of an alert does not guarantee that all matching Listings will be identified or communicated immediately. 18.3. The User may manage his or her notification preferences through the functionalities made available.

19. Prohibited content and conduct

The User undertakes not to: a) publish false or misleading information; b) attempt to defraud other Users; c) engage in phishing; d) distribute malware; e) publish spam; f) harass, threaten or intimidate other Users; g) publish illegal content; h) publish content that infringes third-party rights; i) manipulate reviews; j) artificially manipulate the ranking of Listings; k) repeatedly publish the same Item for the purpose of obtaining undue visibility; l) use bots, scripts or automated systems in an unauthorised manner; m) carry out abusive scraping; n) attempt to access third-party Accounts; o) interfere with the security or operation of the Platform; p) test vulnerabilities without authorisation; q) use the Platform for activities other than those provided for; r) circumvent suspension or moderation measures; s) use data collected from PongSwap for spam or unauthorised marketing.

20. Reporting content and Users

20.1. PongSwap shall make available mechanisms through which content considered to be the following may be reported: illegal; fraudulent; counterfeit; misleading; abusive; contrary to these Terms.

20.2. Wherever possible, the report must make it possible to identify clearly: a) the content in question; b) the Listing or User; c) the reasons for the report; d) any elements that make it possible to assess the situation.

20.3. The submission of a report does not automatically entail the removal of the content. 20.4. PongSwap may request additional information from the reporting party. 20.5. Manifestly abusive or repeatedly unfounded reports may be subject to the measures permitted by the applicable legislation.

21. Content moderation

21.1. PongSwap may moderate content for the purpose of: ensuring compliance with these Terms; combating fraud; reducing unlawful or counterfeit products; protecting Users; complying with legal obligations.

21.2. The detection of potentially problematic situations may result from: human analysis; reports; automated systems; semi-automated systems; usage patterns; information provided by rightholders; public authorities.

21.3. Depending on the situation, PongSwap may: a) request a correction; b) edit strictly technical elements; c) reduce or limit visibility; d) temporarily suspend a Listing; e) remove a Listing; f) limit Account functionalities; g) suspend the Account; h) close the Account.

21.4. The measures taken shall seek to be appropriate and proportionate to the nature and seriousness of the situation. 21.5. Where applicable, PongSwap shall provide the affected User with information about the main reasons for the decision and the means available to challenge it. 21.6. The information provided for in the preceding paragraph may be limited where this is required by law, by a competent authority or necessary to protect the safety of third parties or the investigation of fraud.

22. Suspension, restriction and closure of Accounts

22.1. PongSwap may restrict or suspend an Account where there are reasonable grounds relating to: fraud; attempted fraud; counterfeiting; breach of these Terms; risk to other Users; security of the Platform; repeated abuse; a legal obligation; a decision of a competent authority.

22.2. In serious or repeat cases, the Account may be closed. 22.3. The User may request the deletion of his or her Account through the functionalities or means of contact made available.

22.4. The deletion of the Account is without prejudice to the retention of information where this is necessary for: compliance with legal obligations; the prevention of fraud; the exercise or defence of rights; the resolution of disputes; other legally permitted purposes.

23. Fraud and security

23.1. PongSwap may implement security mechanisms intended to identify or reduce abusive conduct. 23.2. These mechanisms may include: email confirmation; telephone confirmation; detection of multiple Accounts; analysis of anomalous patterns; anti-fraud systems; additional verification of information; temporary limitation of functionalities. 23.3. Where justified, additional confirmation may be requested of the identity of a User or of the ownership of a particular Item. 23.4. The existence of these mechanisms does not mean that all Users or Items have been verified. 23.5. KOI Systems does not guarantee that it will be possible to prevent every instance of fraud.

24. Free services

24.1. PongSwap may make available free of charge functionalities such as: the creation of an Account; the publication of Listings; searching; favourites; messages; alerts; reviews. 24.2. The provision of a functionality free of charge does not create a permanent right to use it free of charge. 24.3. KOI Systems may change the commercial model of the Service, respecting Users' rights and the applicable legal requirements.

25. Paid services and promotion of Listings

25.1. PongSwap may in the future make available optional Paid Services. 25.2. These may include, in particular: the featuring of Listings; greater visibility; promotional positioning; the refreshing of Listings; additional functionalities; services intended for Professional Users. 25.3. The price and characteristics of the Paid Service shall be presented before it is contracted. 25.4. Where legally applicable, the price presented shall include VAT. 25.5. Payment for a promotion Service does not guarantee: the sale of the Item; the trade of the Item; a given number of views; messages; offers; the conclusion of any Transaction. 25.6. The Paid Service is provided by KOI Systems in relation to the use or promotion of PongSwap and is legally distinct from any Transaction between Users.

26. Payments for Services provided by PongSwap

26.1. The payments provided for in this section relate exclusively to Services provided directly by KOI Systems. 26.2. They do not correspond to payment of the price of Items sold by Users. 26.3. Payments may be processed by external providers. 26.4. Before contracting a Paid Service, the User shall be informed of the applicable conditions. 26.5. Where applicable, the tax documentation legally required shall be issued.

27. PongSwap's intellectual property

27.1. The software, structure, design, databases, visual identity, own texts, graphic elements, trade marks and other components proper to PongSwap are protected by the applicable legislation.

27.2. It is prohibited, without the authorisation of KOI Systems, to: a) reproduce the Platform substantially; b) copy or exploit its database; c) use the PongSwap trade mark or logo; d) create a service that substantially reproduces the proprietary content of PongSwap; e) carry out systematic or abusive scraping; f) commercially exploit data obtained through the Platform outside the permitted uses.

27.3. Nothing in these Terms transfers to the User intellectual property rights belonging to KOI Systems.

28. Licence over content published by Users

28.1. The User retains the rights that he or she holds in relation to the content that he or she publishes.

28.2. By publishing a Listing, the User grants KOI Systems a non-exclusive, royalty-free and territorially unlimited licence, for the period necessary for the provision and promotion of the Service, to: host; store; reproduce; display; resize; technically adapt; distribute; index; communicate to the public the content relating to the respective Listing.

28.3. The licence allows, in particular, the Listing to be displayed: on the PongSwap website; in the PongSwap applications; in search engine results; on the official PongSwap pages on social networks; in communications and campaigns intended to promote the Platform or the Listing itself.

28.4. The User warrants that he or she holds the rights necessary to grant this licence.

29. Availability and modification of the Service

29.1. KOI Systems shall endeavour to ensure the adequate and continuous operation of the Platform. 29.2. Uninterrupted availability cannot be guaranteed. 29.3. Interruptions may occur due to: maintenance; updates; technical failures; external providers; telecommunications; security incidents; force majeure; other circumstances beyond the reasonable control of KOI Systems. 29.4. KOI Systems may change, add or remove functionalities. 29.5. Where a change materially affects Users' contractual rights, the legally required communication shall be made.

30. Users' responsibility

30.1. Each User is responsible for his or her use of PongSwap.

30.2. The Advertiser is responsible: for the existence of the Item; for its ownership or for standing to sell it; for its authenticity; for the description; for the photographs; for the price indicated; for the condition communicated; for compliance with the applicable legislation.

30.3. The Buyer is responsible for assessing the information available and for requesting such clarifications as he or she considers necessary before completing a Transaction. 30.4. The parties are responsible for defining and complying with the conditions agreed directly between themselves.

31. PongSwap's liability and limitations

31.1. PongSwap makes available a technological infrastructure for listings and communication.

31.2. Without prejudice to liabilities that cannot legally be excluded or limited, KOI Systems does not guarantee, in relation to the Items advertised: their existence; ownership; authenticity; quality; condition; safety; suitability; market value; availability.

31.3. Nor does KOI Systems guarantee: that a User will reply to a message; that a Transaction will be completed; that the Buyer will pay; that the Seller will deliver; that a carrier will meet the timescale; that the counterparty will comply with the conditions agreed.

31.4. The fact that PongSwap makes available moderation mechanisms, reviews or verifications does not mean that KOI Systems assumes liability for the conduct of Users. 31.5. Nothing in these Terms excludes or limits rights or liabilities whose exclusion or limitation is prohibited by the applicable legislation.

32. Protection of personal data and cookies

32.1. The processing of personal data carried out in the context of PongSwap is governed by the respective Privacy Policy. 32.2. The use of cookies and similar technologies is governed by the Cookie Policy. 32.3. Those documents supplement these Terms and Conditions.

33. Complaints

33.1. Users and Visitors may submit complaints relating to the provision of the Services by KOI Systems.

33.2. The complaint must contain the elements reasonably necessary for the analysis of the situation, in particular, where applicable: name; email address; identification of the Account; identification of the Listing; description of the situation; the remedy sought.

33.3. Complaints may be submitted through the means of contact made available at PongSwap.com. 33.4. PongSwap shall endeavour to respond to complaints within a reasonable period and in accordance with the legally applicable time limits. 33.5. Where a complaint concerns a moderation decision, the User must indicate the decision that he or she wishes to challenge and the reasons for his or her disagreement. 33.6. KOI Systems shall make available the complaint and appeal mechanisms required by the legislation applicable to digital services. 33.7. The rights legally granted to the Consumer, including access to the Livro de Reclamações (the Portuguese statutory complaints book) where applicable, are not affected by these Terms.

34. Alternative resolution of consumer disputes

34.1. In the event of a consumer dispute relating to a Service provided by KOI Systems, the Consumer may have recourse to a legally competent Alternative Consumer Dispute Resolution (RAL) entity. 34.2. Information on the competent alternative dispute resolution entities may be consulted through the official channels made available by the Direção-Geral do Consumidor (the Portuguese Directorate-General for Consumer Affairs). 34.3. Where legally applicable, KOI Systems shall provide the Consumer with the necessary information regarding the competent alternative dispute resolution entity or entities. 34.4. This clause concerns disputes between the User and KOI Systems in relation to the PongSwap Services. 34.5. A dispute between Buyer and Seller in relation to the Item is a dispute between those parties and does not turn KOI Systems into a party to the Transaction.

35. Right of withdrawal in relation to Paid Services

35.1. Where a Consumer acquires a Paid Service directly from KOI Systems through PongSwap, he or she may benefit from the right of withdrawal provided for in the applicable legislation. 35.2. Before the contract is concluded, information shall be presented, where required, relating to: the price; the characteristics of the Service; the duration; the manner of performance; the right of withdrawal; any exceptions to that right. 35.3. Should the Consumer expressly request that the performance of a given digital service begin during the legal withdrawal period, the consequences provided for in the legislation in force shall apply. 35.4. This clause refers exclusively to the contract entered into between the User and KOI Systems in relation to a Paid Service. 35.5. It does not establish any rights of return in relation to an Item purchased from another User.

36. Amendments to the Terms and Conditions

36.1. KOI Systems may amend these Terms and Conditions where there is a justified reason, in particular on account of: changes to the Service; the creation of new functionalities; legislative changes; security requirements; fraud prevention; changes to the commercial model. 36.2. Significant changes shall be communicated to Users on the terms and with the notice required by the applicable legislation. 36.3. The updated version shall be made available on PongSwap, indicating the respective date of update. 36.4. Where legally required, fresh acceptance of the Terms shall be requested.

37. Partial invalidity

37.1. If any provision of these Terms is held to be invalid, unlawful or unenforceable, this shall not, to the extent permitted by law, result in the invalidity of the remaining provisions. 37.2. The affected provision shall be interpreted or replaced, where possible, by a valid provision that approximates the purpose originally intended.

38. Applicable law and competent courts

38.1. Applicable law. These Terms and Conditions, the use of PongSwap and the contractual relationship between KOI Systems and the User are governed by Portuguese law. 38.2. The provisions of the preceding paragraph are without prejudice to the application of mandatory consumer protection rules or of other legal provisions that cannot be set aside by agreement. 38.3. Competent courts. Any disputes between KOI Systems and a User shall be submitted to the competent courts determined in accordance with the applicable legislation. 38.4. In the case of Consumers, nothing in these Terms limits the right to have recourse to the territorially competent court resulting from the applicable mandatory legal rules. 38.5. In relations with Users who are not Consumers, and wherever a choice of forum is legally permissible, the court with territorial jurisdiction over the registered office of KOI SYSTEMS, Unipessoal Lda. shall be competent, to the exclusion of any other, save where a mandatory legal provision states otherwise.

39. Contact

For questions relating to: use of PongSwap; the Account; Listings; reports; moderation; complaints; these Terms and Conditions, the User may use the contact channels made available at pongswap.com.

The operator of the Platform is:

KOI SYSTEMS, Unipessoal Lda. NIF: 515 385 425 Rua Bernardo Santareno, n.º 316, R/C 2870-024 Montijo Portugal

PongSwap.com Buy · Sell · Trade. Table Tennis Gear.